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Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas.

By: Material type: TextTextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0072938056
  • 9780072938050
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5.L83 2005
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books 2nd Floor Main Library General stacks HF5415.5.L83 2005 (Browse shelf(Opens below)) Available 104558
Books Books 2nd Floor Main Library General stacks HF5415.5.L83 2005 (Browse shelf(Opens below)) Available 104559

Includes bibliographical references (p. 406-408) and index.

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