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Customer service : Building Successful Skills for the Twenty-First Century / Robert W. Lucas.
Material type:
TextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmContent type: - text
- unmediated
- volume
- 0072938056
- 9780072938050
- 658.8/12 22
- HF5415.5.L83 2005
| Item type | Current library | Call number | Status | Date due | Barcode | |
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2nd Floor Main Library General stacks | HF5415.5.L83 2005 (Browse shelf(Opens below)) | Available | 104558 | ||
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Books
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2nd Floor Main Library General stacks | HF5415.5.L83 2005 (Browse shelf(Opens below)) | Available | 104559 |
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| HD31.J597 2003 Contemporary management / | HD31R5643 2001 Fundamentals of management / | HD66.B444 2006 Facilitating to lead! : leadership strategies for a networked world / | HF5415.5.L83 2005 Customer service : Building Successful Skills for the Twenty-First Century / | HF5415.5.L83 2005 Customer service : Building Successful Skills for the Twenty-First Century / | HM585.S36 2006 Global Sociology: Introducing Five Contemporary Societies | HM1261 .A7 2009 Collaborative Leadership: How to Succeed in an Interconnected World |
Includes bibliographical references (p. 406-408) and index.
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